Questions About Water Bill 

High Usage? Check for a leak! 

There are many potential reasons for this elevated usage; establishing new landscaping, installation of a new irrigation system, a new addition to the family, etc. 

One potential cause of the increased use is a leak in your private plumbing.  There are many fixtures and appliances in a home, and each one is a potential cause of a significant leak.  We would recommend the following course of action to determine if a fixture or appliance leak is the cause of the increased use at your residence: 

• Turn off all fixtures and appliances – Both inside and outside of the building
•  Locate your water meter; typically, in your basement on a wall that faces the street 
• Find the leak indicator -a small blue snow flake on the face of the meter register 
• Observe the leak indicator for at least a minute to check for movement

If the leak indicator is turning:  You have determined that there is a leak in your private plumbing.  Even a dripping faucet is enough to turn this leak indicator.  You may want to call a plumber to identify and repair the problem. 

If the leak indicator is not turning:  You have determined that there is no leak in your private plumbing and no further action is required. 

What Does "No Usage" Mean on a Water Bill?

If your water/sewer bill says "No Usage" even though you have been and are using water, the reader that is connected to your water meter has malfunctioned and needs repair. Call Village Hall at (414) 351-8900 to schedule a repair appointment.